Muro Box-N20 Standard | All Memories in One Music Box

N20 Series: Please place your order on our official website store:https://murobox.com/en/shop/

N40 Standard: Please place your order on our official website store: https://murobox.com/en/product/muro-box-n40-standard-en/

N40 Sublime: Please place your order on our official website store:
https://murobox.com/en/product/muro-box-n40-sublime-en/

You can visit our San Chong office to listen before purchasing. Please make an appointment and confirm availability before coming.
Address: 1st Floor, No. 16, Ren Ci Street, San Chong District, New Taipei City 241
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

For any questions, please contact us for assistance:
Line: https://page.line.me/435xygyd
Email: support@tevofy.com
Phone: (02) 2974-4649

Currently, we have display points in Taiwan, Hong Kong, and South Korea where you can try the product. Please email us to schedule a date with us: support@tevofy.com

Please Note:
N40: Currently available for trial only in our headquarter center in New Taipei City, San Chong District. N40 is not available for immediate purchase. It must be pre-ordered online.

N20:
In Taiwan, you can purchase it in stores only in our San Chong office or in Taichung modern music box museum store. If your music box does not require customization service, you can buy it in store. For customized laser engraving or melody arrangement service, you need to order the music box via our Muro Box online store. Other display locations only allow for test playing without product in stock. Be sure to request the local store’s unique Muro Box code after you visit it, and then you can use that coupon code to purchase it in our online store.

In Hong Kong:
-Wake Concept Store: Immediate stock available and offers custom laser engraving services.
-The Ukulele Store: Provides sample machines for trial. Orders can be placed on-site, with shipping from Taiwan within 2 business days (3 business days will be needed if adding customized engraving service).

Please go to the Muro Box website’s live streaming page, and follow the instructions to log in with account and password. You will then be able to remotely control the live streaming device!

(Updated Jan 2025)

N20:
Shipping Time for Orders on Our Official Website:
– For non-customized models, shipping is within 2 business days.
– For customized laser engraving or arrangements, verification of laser engraving images or song files will be done via email or Line. Including communication and review work time, shipping is estimated within 3 business days for customized engraving and within 5 business days for customized arrangements.

N40:
Currently Only available for Pre-Order. Please refer to the product page for the actual shipping date.

The one-year warranty and three-year limited repair service for this product are only available to customers who purchase through our company or designated partners.

One-Year Limited Warranty: Starting from the date of shipment, this covers defects in materials or assembly but excludes other accessories and damage caused by improper use by the consumer.

Three-Year Limited Repair Service: Shipping and repair costs will be calculated based on the actual situation.

Please Note: The warranty will be void if you open the Muro Box yourself. If repairs or inspections are needed, do not open the device yourself. Please return it to us to check if the issue is covered under the warranty.

If you have purchased a customized arrangement along with your order, we will send you a form after receiving your order. Please fill in the song details, provide reference audio files or video links, and specify which two-minute segment you would like arranged. If you want a full-length arrangement, our arranger will evaluate the additional cost and confirm the fee with you via email.

After each arrangement is completed, we will:
Provide a Preview: Send you an MP3 file for review. You will have two opportunities to request adjustments.
Final review: Once the arrangement is approved, we will output the MIDI file and upload it to the music box. You will be able to hear the customized arrangement by simply powering on the music box and pressing the button.

Customized Melody Arrangement Form

If you have purchased a customized laser engraving along with your order, we will send you a form after receiving your order. The form will include sample images, font options, examples, and available engraving sizes.

The text or image files you submit will be formatted into a preview by our designer. You will need to review and approve this preview before we proceed with the engraving.

N40 Customized Laser Engraving Form
N20 Customized Laser Engraving Form
N20 Wooden Box Engraving Form

We offer a service to upload a custom playlist to your music box. You can use our free app to find and select 1 to 10 songs in the order you wish them to be played. Your music box will be pre-set to play this playlist upon shipment.

If you have purchased this service, we will upload your chosen playlist to the music box before it is shipped. When the recipient receives the music box, they will simply need to plug it in and press the button to play your custom playlist without any additional setup.

Note: Each music box can only have one playlist service, with a maximum of 10 songs selected from the app’s library, and you can arrange them in any order.

If this service is not purchased, the music box will come with a default playlist of official songs (N20 has 30 songs / N40 has 15 songs).

Upload Custom Music Box Playlist Form

The Muro Box app is designed to be user-friendly and similar in interface to popular streaming music services like Spotify, Apple Music, and YouTube Music. On the main page, you can view the song list, create your own playlists, and play songs with a single tap.

The first time you connect to the music box, it may take a little time to follow the setup steps. Once connected successfully, the music box will automatically connect to the network whenever it is plugged in, without needing to repeat the setup process. Additionally, our app offers other features such as custom arrangements and alarm functions. You can download and explore these features for free!

To find and download our app, simply search for “Muro Box” on the App Store or Google Play on your phone.

Our music library is continuously updated with new songs by talented arrangers and shared with the community. Additionally, we have integrated with Musicboxmaniacs.com (MBM), the largest music box community, expanding our library to nearly 50,000 songs. You can freely search, browse, and add songs to your playlists. We also offer official songs for free (30 songs for N20; 15 songs for N40).

Not familiar with connecting to the app? No worries! The music box comes pre-loaded with the official playlist (30 songs for N20; 15 songs for N40). Once plugged in, simply press the knob to play the default playlist. If you have a custom arrangement, it will be uploaded to the music box before shipping, so you can listen to your selected songs by just plugging in and pressing the knob, without needing the app.

The Muro Box music box plays MIDI files, and the hardware itself has flash memory that can store around 1,000 songs.

Thus, the maximum number of songs that can be stored in the offline playlist on the app is approximately 1,000. The music box can directly play the last synced offline playlist by simply pressing the knob.

However, we recommend that you create additional playlists to categorize your collection, such as by genre or tempo: sleep, pop, classical, 80s hits, etc. This way, you can play different playlists according to the situation, enhancing your listening experience.

To adjust the songs in the offline playlist. you need to connect the music box to the app, where you can add or remove songs from the offline playlist or drag them to change their orders in the offline playlist.

Songs placed in the offline playlist can be played directly by pressing the knob on the music box. The Muro Box music box reads MIDI files for playback and has built-in flash memory that can store up to 1000 songs.

To adjust the songs, connect the music box to the app, where you can add or remove songs from the offline playlist, or drag to reorder them.

(1) File Format Restriction: Muro Box can only read single-track MIDI files and does not support other formats.

(2) Range Restriction:
N20: Range from C3 to A5, covering the white keys of a piano (excluding black keys).
N40: Range from F2 to A6, excluding F#2, G#2, A#2, and C#3.(Middle C = C3, 261.6 Hz)

(3) Track Length Restriction: Each song can be played for a maximum of 30 minutes as set in the app to prevent insufficient space on the mobile device.

(4)Playback Speed Restriction: At a BPM of 120, continuous single notes can be played with a minimum unit of eighth notes; thus, the fastest continuous single note can be 120 notes per minute. The maximum number of simultaneous notes = 10 (up to 10 notes can be played simultaneously).

The N40’s range is downward compatible with the 40, 30, 20, and 15 notes music boxes, including the Muro Box-N20. So, any compositions created for the N20, whether by you or other customers, can be directly played on the N40.

We will use the website provided by DHL to estimate the local import duties based on the product price. If you need assistance with the estimation, please email us at support@tevofy.com.

Due to the complex safety regulations involved in transporting batteries, we decided from the very beginning of the design process not to include a battery, allowing the music box to be shipped to as many countries as possible.
If you need to use the music box on the go, the N20 Standard/ N40 Standard/ N40 Sublime models all support using USB-C power banks, making it easy to take the music box with you anywhere.

Both the N20 Standard, N40 Standard and N40 Sublime use USB-PD and can be powered by a portable power bank, allowing you to take your Muro Box wherever you go!
(Note: The N20 Lite uses a traditional DC power supply and does not support external power bank functionality.)

Compatible power bank specifications: Minimum of 30W USB-C power supply. Please use a model that supports 15V voltage and at least 2A current (such as 30W 15V/2A or 45W 15V/3A).

Please refer to the following power bank models used in our internal testing: https://www.mi.com/global/product/mi-50w-power-bank-20000/

No, it doesn’t. You can consider the Muro Box as an “unlocked” or “one-time purchase” music box.