Muro Box-Music Box Gift Guide

Muro Box is an exquisite music box that offers customized music and laser engraving. It not only plays your chosen melodies but also engraves your desired designs and messages, creating a truly unique and one-of-a-kind gift.

Speak for Your Heart with Customized Melodies

Speak for your heart with customized music playing from app-controlled and programmable music box, Muro Box-N20 Standard

My husband collected 14 songs that are special to us, and burned them onto a CD as a gift for me when I was 18 years old. I would like to use the last song on the CD, “Stars of Perseverance”, to express my gratitude for being together all this time.

My husband was very excited to receive and unbox the music box! Seeing the card I prepared alongside the music box playing music that holds special meaning for us evoked a sense of connection and shared memories. As we listen, we reflect on our journey together over the years—from dating to getting married and having a child, my husband silently started to cry XD. As for me, I also got teary-eyed while listening.

We are very happy that Muro Box has brought those meaningful memories back to our lives. We also look forward to accumulating more beautiful memories with our son and Muro Box.

-Extracted from Ms. Joy’s User Story

Creating Emotional Moments with Music

Muro Box can play a specific song and let the pure sound of the music box bring back memories. You can find the right song from the 50,000 song library or have our professional arrangers help you create customized melodies!

Here are some of the songs we’ve created for our customers. Feel free to listen to their songs and read their stories:

The Only App-Controlled and programmable Music Box in the World: Muro Box-N40 Sublime

Easy to Use
Just 1 Click, the Music Box Will Play Your Song!

You might wonder, with such powerful features, will the recipient actually use the Muro Box after receiving it as a gift?

Rest assured, when the recipient opens the package, plugs in the power, and turns the knob, the music box will immediately play the melody you customized, instantly filling the space with memories and surprises.

Customized Laser Engraving Showcases Your Design Creativity

The Only App-Controlled and programmable Music Box in the World: Muro Box-N20 Standard

The important front metal plate of the Muro Box is a small space for you to design. If you want to use your own words or pictures, you can let our designers create the suitable layout for you.

The sides of the wooden box can also be engraved according to your instructions (Note: N20-Lite is only available with the sides of the wooden box due to the different exterior design).

Laser Engraving on Metal Plates -Mr. Yang chose a family photo for the front laser engraving on the app-controlled and programmable Music Box in the World.
Mr. Yang chose a family photo for engraving on the front metal plate of Muro Box-N20 Standard.

My daughter is 20 years old and I wanted to choose a meaningful birthday gift for her. After more than three months of choosing, I finally chose the Muro Box, which fulfills her childhood wish of having a music box that can “sing” many songs.

At first, I thought I just bought a product, but I ended up receiving much more—heartfelt customer care and sincere service.Throughout the whole purchase process, from choosing the model and customizing the music to the engraving on the metal plate and the wooden box, helping me purchase a power bank, and the shipping packaging, I felt the team’s dedication and thoughtfulness for their customers.

For my daughter, this truly is a perfect birthday gift, filled with not just a father’s love but also the warm wishes of the entire Muro Box team.

-Extracted from customer Mr. Yang’s comment

Mr. Yang’s laser engraving design on the wooden box of Muro Box-N20 Standard music box (both text and image can be engraved.) His engraving design content shows his blessing for his daughter.
Mr. Yang’s laser engraving design on the wooden box of Muro Box-N20 Standard music box (both text and image can be engraved.) His engraving design content shows his blessing for his daughter.

The Irreplaceable Charm of Mechanical Music Boxes

Why can’t electric pianos replace pianos? Why do people still use vacuum tube speakers? Why do people still use vinyl records when there are MP3 players? The charm of a music box is not just its music.

Muro Box allows you to play your most important song on a mechanical music box. It’s like having your own personal musician, giving this unique melody a fresh, exclusive meaning through live performance.

The key to the Muro Box’s ability to break the traditional limitations of playing a given song without restrictions on number or length is the patented cylinder.

Developed and produced by a Taiwanese company, Tevofy Technology Ltd, this movement is used in the entire Muro Box series and has been shipped to 50 countries around the world and is worthy of your trust.

Want to learn about our product development journey?
Feel free to read the Muro Box Founder’s story of how the first-generation of N20 music box was developed and produced.

Ingenious Exterior Design

N20 Product Series

The Muro Box-N20 series (including the N20 Standard and Lite) use hard maple from North America. The shape and thickness of the wooden box have been optimized through acoustic testing to preserve the music box’s unique and melodious resonance.

The all-metal mechanism, including the zinc alloy base and patented cylinder design, allows the bumps to strike the comb in time with the rhythm of the music, makes the music box weigh 1,000 grams, which makes you feel the sincerity of the music box when you hold it in your hand.

▲Muro Box-N20 Standard (app-controlled and programmable music box)
▲Muro Box-N20 Standard (app-controlled and programmable music box)

N20 Standard

N20 Standard uses a warm maple wood case with a sturdy zinc alloy base and both are square with rounded corners for the right size. The front stainless steel metal plate can be customized with laser engraving.

The N20 Standard also offers an optional upgrade to a black lacquered wood box, ideal for those who prefer the elegant black color.

▲Muro Box N20 Standard(app-controlled and programmable music box)-black lacquered
▲Muro Box N20 Standard(app-controlled and programmable music box)-black lacquered
▲Muro Box-N20 Lite(app-controlled and programmable music box)
▲Muro Box-N20 Lite(app-controlled and programmable music box)

N20 Lite

The N20 Lite uses the same materials as the Standard model, featuring a maple wood box and zinc alloy base. However, the front is designed with a unique “smile-shape” opening on the wood box instead of installing a metal plate.

Therefore, the customized engraving is provided on the side of the wooden case, unlike other models.

N40 Product Series

▲Muro Box N40 Sublime(app-controlled and programmable music box)
▲Muro Box N40 Sublime(app-controlled and programmable music box)

N40 Sublime

N40 Sublime features a wood box made from thermally modified Taiwanese Acacia Confusa wood, aged over 60 years, paired with hand-applied wood wax to preserve its naturally emanating caramel aroma.

Bright and Warm Solid Brass Base

With a minimalist design, the entire base is crafted from solid brass, harkening back to the authentic origins of music boxes from two centuries ago. The warm-toned metallic texture exudes understated luxury, embodying the charm of classical simplicity.

▲Muro Box N40 Standard(app-controlled and programmable music box)
▲Muro Box N40 Standard(app-controlled and programmable music box)

N40 Standard

N40 Standard features the same design for both the wooden box and base as the N20, with two combs and two bases, resembling the advanced model of N20. The weight is increased to 2400 grams. For an additional cost, the N40 Standard model can be upgraded to an Acacia wood box, offering an alternative for those who prefer hardwood and darker color.

Muro Box-N40 Standard (app-controlled and programmable music box): On the left is the Acacia wood box (additional cost required), maple wood box on the right (default).
Muro Box-N40 Standard (app-controlled and programmable music box): On the left is the Acacia wood box (additional cost required), maple wood box on the right (default).

Packaging that Combines Design and Functionality

N20 Colorful Packaging-The Only App-Controlled and programmable Music Box in the World -Muro Box N20 Standard

The N20 series is packaged in an exquisite colorful box with a gray background and silver color, which is stylish and gives a preview of the contents, adding a sense of mystery. The top features a handle, allowing the recipient to easily carry it with one hand after receiving the heartfelt gift.

The N40 series packaging is designed with a different approach, combining the functions of a shipping box and a resonance box. It securely holds the N40 unit and accessories and allows customers to easily and quickly assemble it into a resonance box, enhancing the volume and richness of the music box sound effect.

Muro Box-N40 Packaging: The Only App-Controlled and programmable Music Box in the World
Muro Box-N40 resonance box-The Only App-Controlled and programmable Music Box in the World

Since the resonance box also functions as a shipping box, the impact of the wood on sound quality was our primary consideration. After extensive visits and procurement, evaluating sources and manufacturing processes, and conducting sound quality experiments with resonance boxes made from different woods, we finally decided on the optimal choice:

◆The unpainted pine wood resonance box is included as a standard feature with the N40 series at no additional cost.

◆We also offer optional upgrades: a pine wood resonance box with a clear lacquer or walnut-colored finish, and a hardwood—wingwood resonance box with handcrafted waxing.

Supports Portable Power Banks Easy to Carry

Muro Box-N20 Standard and N40 Series(app-controlled and programmable music box) support using a power bank (needs to be 45 W and above).

Romantic café confessions, forest proposals, anniversaries for partners, and coming-of-age blessings for children—these are all real gift-giving moments from our customers, where the music box creates the most unique and touching experiences.

Their common requirement for gifting is that the music box should be able to move freely in selected locations, without being restricted by the placement of sockets.

Both the N20 Standard and N40 series use USB-PD and can be powered by a portable power bank, allowing you to take your Muro Box wherever you go!
(Note: The N20 Lite uses a traditional DC power supply and does not support external power bank functionality.)

Compatible power bank specifications: Minimum of 30W USB-C power supply. Please use a model that supports 15V voltage and at least 2A current (such as 30W 15V/2A or 45W 15V/3A).

Please refer to the following power bank models used in our internal testing: https://www.mi.com/tw/20000mAh-mi-power-bank-3-pro/specs/

Included with a local adapter, the music box can be used "plug and play" anywhere in the world.

Muro Box has accumulated orders and support from customers in 50 countries around the world. With extensive experience in international shipping, we provide a local plug adapter with each shipment, allowing recipients to use the music box immediately upon receipt and enjoy its beautiful music.

Muro Box(app-controlled and programmable music box)comes with a plug adapter compatible with the recipient's shipping country.

2 Steps - Easily Create Unique Music Box Gift

STEP 1: Choose the Suitable Music Box Model

Muro Box Family:
[20 notes] N20 Standard, N20 Lite / [40 notes] N40 Sublime, N40 Standard
For different recipients, we recommend the following:

▲Muro Box-N20 Lite(app-controlled and programmable music box)
▲Muro Box-N20 Lite(app-controlled and programmable music box)

For general users

We recommend the N20 Lite

If your gift recipient loves music, mechanical structures, and innovative products, the Muro Box entry-level model, N20 Lite, is a great choice. This 20-note music box can play custom songs, and most popular tunes can be reproduced within these 20 notes. You can also choose to have images or text engraved on the side of the wooden box, creating a truly unique gift.

▲Muro Box-N20 Standard (app-controlled and programmable music box)
▲Muro Box-N20 Standard (app-controlled and programmable music box)

For music instrument players and the senior users

We recommend the N20 Standard

If your gift recipient can play a musical instrument, the N20 Standard would be an excellent choice.

The Standard features MIDI Input functionality, allowing you to connect a keyboard for direct performance, effectively transforming it into an instrument. It also supports USB flash drives for reading and playing MIDI files directly. This feature has been particularly appreciated by some customers who have purchased it as a gift for the elders who may not be familiar with using apps.

The N20 Standard can be connected to a portable power bank, allowing you to take it anywhere without being restricted by the placement of sockets. This offers more flexibility for your gifting presenting plans! (Attention: please only use the power bank that is 30W 15V/2A or 45W 15V/3A)

The sleek stainless metal plate with its finely crafted decorative frame on the N20 Standard model also made some customers prefer this model for adding their customized text and image when preparing the important gift. (The N20 Lite model can only be engraved on the sides of the wood box.)

▲Muro Box N40 Standard(app-controlled and programmable music box)
▲Muro Box N40 Standard(app-controlled and programmable music box)

For music composers

We recommend the N40 Standard

The N40 expands the range of notes and adds semitones, making the music box’s performances richer and more diverse. If you enjoy composing songs with grand arrangements or prominent semitones (such as movie soundtracks, minor key songs, jazz, classical music, etc.), N40 is a better choice for your music creation preferences!

The Muro Box’s external MIDI functionality makes the dream of using a music box as an instrument a reality. Especially with the N40’s 40-note scale, which includes semitones, it meets the arrangement and composition needs of musicians!

Take a look at how other musicians use the Muro Box-N40 Standard for their creations:
Shawn connects the music box to the OP-1 synthesizer.
Christophe combines the music box with his own design of resonator.

▲Muro Box N40 Sublime(app-controlled and programmable music box)
▲Muro Box N40 Sublime(app-controlled and programmable music box)

For Music Box Collector

We recommend the N40 Sublime

N40 Sublime utilizes four staggered combs to create the unique sound of Sublime Harmony, a feature found only in top-tier music boxes. Its proprietary brass base faithfully recreates the authentic beginnings and contemporary elegance of music boxes from two hundred years ago.

A pinnacle of craftsmanship, N40 Sublime made its debut in a crowdfunding campaign in October 2023, gatheringing over 200 orders from both domestic and international customers.

In your cabinet of memories and classics, make sure you reserve a place for this unique Muro Box-N40 Sublime, which has combined the delicate mechanical structure design and modern !

Try it out and find your favorite sound!

▲Muro Box-N40 Sublime/N40 Standard Live Demo: Beethoven’s  Spring sonata

▲Muro Box N20 Standard
Live Demo: Swan Lake- Dance of the Little Swans

STEP 2: Use Customization to Create a One-of-a-Kind gift

スマートオルゴールMuro Box-N20ブラックとカスタマイズレーザー彫刻。

Customized Laser Engraving

You can pay an add-on service fee to include customized laser engraving on the surface of the music box to convey your personal message or memory.

Fill out the form to submit text or image you want to be engraved. Our designer will create a layout draft for you to review before we engrave and ship it.

Please refer to the form for available fonts and engraving areas:

Note: N20 Lite can only engrave on the sides of its wood box because the front side has limited space, not suitable for laser engraving.

アレンジャーがMIDIキーボードを弾くと、スマートオルゴールMuro Box-N40サブライム版が同時に演奏されます。

Customized Melody Arrangement

If you have a specific song in mind, you can choose the two-minute segment, and our arranger will adapt it for the music box.

If you prefer the entire song, please contact us to get a quote. After the arrangement is complete, we will provide a MP3 file for preview and offer two opportunities for revisions. After you approve it, the song will be uploaded to the music box before shipping, so you or the recipient can hear the customized song by simply powering on and pressing the knob.

スマートオルゴールMuro Box-N20のカスタムプレイリスト。

Customized Playlist

We offer a service to upload your specified playlist to the music box. You can use the Muro Box free app to browse the song library and select 1 to 10 songs in the order you prefer. Your music box will be preset to play this playlist when it is shipped.

Thoughtful Customer Service Made Gift-Giving Worry-free

We care about how to prepare your important gift. Welcome to chat with us!

We offer bilingual live chat support in both Chinese and English, ensuring thoughtful service for customers around the world.

You can contact us through the following ways for inquiries about our products, services, submitting your customization request, or report a bug. We will respond to you as soon as possible during our business hours (Monday to Friday, 9:00 AM to 5:00 PM, UTC+8).


For customization requests, our customer service representatives, music arrangers, and engraving designers will confirm your needs with drafts. After receiving your approval, proceed to production and then shipping. This ensures that the customized song or engraving meets your expectations and delivers your message perfectly and timely.

Email us: support@tevofy.com
Phone: +886-229744649
Click on the Whatsapp icon in our webpage to start chatting with us!

Operation Instructions and After-Sales Service

The Muro Box team includes a blank card with each shipment for customers who purchased its product as a gift, making it easy for them to convey their sentiments to the recipient.

When your order is shipped, we will provide you with:

1. Shipping Tracking Code
To keep you updated on the logistics progress.

2. We Email Product Tutorial to You
We will send you the product tutorials by email in one of the following languages: Traditional Chinese, English, and Simplified Chinese according to your order’s language. If you prefer to read it in a different language version or wish us to send this tutorial to the gift receiver, please let us know.

3. Troubleshooting Report and Warranty Service
We offer a user-friendly troubleshooting report method via our app and customer support email. We also offer a one-year limited warranty, and a three-year limited maintenance service. If you encounter any problems with our product, you can also contact us for assistance via live chat on our Facebook fan page or Whatsapp.

4. Free Blank Gift Card
When we receive your order, we will ask whether the gift is for yourself or someone else. If it’s for gifting, we will include a blank card for your use.

Use Our Favorite Song to Convey My Love

Proposal Gift-Muro Box music box

Let Customized Music Box Melodies Speak for My Heart

Daniel (Singapore)

I used the Muro Box to propose to her.

I decided to propose to her in a clearing in the woods. Instead of a speech, I decided I would present my sentiments in song.

Live music has a special and unique quality, but I do not play any instruments — the Muro Box was the perfect companion for me.
Live music has a special and unique quality, but I do not play any instruments — the Muro Box was the perfect companion for me.

T. was my girlfriend and now wife. Music is one of T’s talents and a key part of our relationship (we enjoy singing together). She has always had a soft spot for music boxes. When I discovered the Muro Box, I knew that it would be a wonderful gift for her.

The moment I knew that I absolutely had to get the Muro Box was when I opened up the app and played a melody that I knew (River flows in you by Yiruma) on Twitch.

Hearing my melodies played live by the Muro Box was eye-opening in a way that the YouTube recordings were not. Live music just strikes you differently, even if it’s 7,701 miles away.

The Only App-Controlled and Programmable Music Box in the World-Muro Box N20 Standard

The Song, “Yuki no Hana” Connect Our Love fromHong Kong to Taiwan

Yang Cong (Hong Kong)

I first found a restaurant and prepared the music box and a small card in advance. The music box plays “Yuki no Hana,” a song she often ordered for me, and the card has two lines of lyrics I wanted to give her:

“The wind has turned cold, carrying the scent of winter. This street is nearing the season when I can be close to you.”

The restaurant was very quiet, with only the sound of the music box mechanism and its crisp, soothing music filling the space. We listened to the song quietly together.

She cried, and I smiled!

It turns out the music was healing me, and now she and the music are healing me. She told me she was deeply moved that our memories could become such a chapter.

Click here to watch the Muro Box playing “Yuki no Hana”.

Deep Gratitude for My Wife Embedded in the Music Box

K. Gold (U.S.A)

My wife loves music boxes but is always frugal and doesn’t spend much on herself. One day, while I was playing the piano, I discovered that she particularly loves a piano piece called “Ballade Pour Adeline.” I thought that finding a music box that plays this song would be the perfect gift for her!

For ten years, I couldn’t find such a music box until I came across Muro Box. The expression on my wife’s face when she received this gift was unforgettable!

It was truly wonderful to find Muro Box!

Thanks to My Wife's 15-Year Long Support, Our Children Grow Up Healthy

Bruno.A. (U.S.A)

I have been with my wife for 15 years, and no matter what has happened, she has always been by my side providing support. Especially in recent years, when our second child (the smaller child in the engraving) was born, he needed immediate surgery due to health issues. He was so tiny, and seeing him made all of us anxious, especially my wife, who was particularly distressed. Fortunately, in the end, the result was positive. Watching him take his first steps fills us with boundless gratitude.

I feel I have so much to be thankful for. The chosen engraving pattern includes me, my wife Solange, our eldest son Eduardo, and our youngest son Arthur.

Today, our youngest son is a very happy child. So, there are many reasons to be grateful for these experiences, and I see the music and engraving from Muro Box as a thank-you letter for my family, especially to my dear wife.

May the Melody Carry Wishes and Bring You Wonderful Memories

Wedding Gifts-The Only App-Controlled and Programmable Music Box in the World: Muro Box N20 Standard

My father sends endless love and wishes to my ears through the music box.

Emily (U.S.A)

My dad purchased the Muro Box for me as a wedding present for my wedding in June 2019. The Muro Box came ready to play “You’ll Be in My Heart” by Phil Collins, our special song since I was a little girl. He always played Phil Collins’ CD in the car; my dad, sister, and I would sing along, driving with the windows down in the summertime. We had every word memorized!

Commemorative gift-The Only App-Controlled and Programmable Music Box in the World: Muro Box-N20 Standard

My Best Wish for Parents' 60th Wedding Anniversary

Katsuki Fuchu (Japan)

I have received the Muro Box package. Inside, there was a heartfelt message from the Muro Box team that deeply touched me.

I am truly grateful and reassured by your team’s dedication to managing the user community. I look forward to seeing my parents’ smiles and hope they can enjoy many songs on the Muro Box.

Represent My Childhood Memories for My Son through the Music Box

Nicolas (France)

I actually don’t remember much about the plot of the movie *My Neighbor Totoro*, but my memories from before watching it are still vivid: the cold, snowy winter days, red noses from the chill, hot tea, the line of people passing fresh-baked bread, the steam coming from my brother’s mouth, and the excited, noisy shouts of dozens of children. All of this took place in front of that small theater, waiting and anticipating to see what kind of creature the cat-bear was.

I still remember humming the Totoro song with my sister as we left the theater, getting into the car and screaming like we were riding the Catbus.

This is why I am so sincerely grateful to you—Muro Box team—for allowing me to relive such pure and wonderful memories. For me, this is also a gift for my one-year-old son, giving him this song in a version that is uniquely his.

Customer Testimonial

More Amazing New Functions

One-Touch Playback

Simply plug in the power cord and press the knob to play the offline playlist. It’s easy to operate.

The default offline playlist:
*If you do not purchase any customized melody arrangement service, we will include 30 free melodies for the N20 music box, and 15 free melodies for the N40 music box.

*If you purchase our customized melody arrangement service, the offline playlist will include your chosen song(s). The gift receiver can simply push the knob to make the music box start to play your chosen song(s) and surprise him/her immediately to warm his/her heart.

The Only App-Controlled and programmable Music Box in the World: Muro Box-N40 Sublime
Muro Box music box has this new function: create your own melodies.

Create Your Own Melodies

A music box can be used for composing music as well as for educational purposes!

Muro Box fulfills the musical dreams of both adults and children. The app offers a composition feature that is easy to use with just a few taps of your finger—intuitive, quick to respond, and both fun and enjoyable!

Muro Box music box has this new function: create your own melodies.
Muro Box music box has this new function: play unlimited melodies of your choice!

Play Unlimited Songs of Your Choice

The world’s first patented music box movement breaks through 200+ years of limitations in music boxes, allowing them to play an unlimited number of songs. No longer confined to a single tune, it fully showcases your carefully selected songs that capture your precious memories.

Muro Box music box has this new function: play unlimited melodies of your choice!
Muro Box music box has this new function: Thousands of Songs in Our Library.

Thousands of Songs in Our Library

Music lovers worldwide have collaborated to create a cloud-based song library. Paired with a dedicated app, you can access a vast collection of songs, along with practical features like music composition and alarms.

Let's Compare the Different Models!

▲ Please click the image to enlarge.

Model NamesN40 SublimeN40 StandardN20 StandardN20 Lite
FeaturesMuro Box Ultimate version: Superior music box performance A Must-Have for Collectors: A rare collectible itemTurn the Music Box into an Instrument: Fulfill your musical dreamsThe Perfect Gift ChoiceThe Perfect Gift Choice
ScalesNon-continuous 40 notes: From F2 to C6
(Excludes F#3, G#3, A#3, C#3)
C3 = Middle C (261.6 Hz)
Non-continuous 40 notes: From F2 to C6
(Excludes F#3, G#3, A#3, C#3)
C3 = Middle C (261.6 Hz)
Continuous 20 notes: From C3 to A5
(Excludes black keys)
C3 = Middle C (261.6 Hz)
Continuous 20 notes: From C3 to A5
(Excludes black keys)
C3 = Middle C (261.6 Hz)
Number of Combs4 combs with 20 notes each2 combs with 20 notes each1 comb with 20 notes1 comb with 20 notes
Base MaterialFull Brass BaseZinc Alloy BaseZinc Alloy BaseZinc Alloy Base
Wooden Box MaterialsTaiwanese Acacia Wood (60+ years old)Hard Maple Original Color (can upgrade to black wood box with a fee)Hard Maple Original Color (can upgrade to black wood box with a fee)Light-colored Hard Maple
MIDI Input (for connecting with other MIDI devices) 5-Pin Traditional and USB-C MIDI Interfaces5-Pin Traditional and USB-C MIDI InterfacesUSB-C MIDI interfaceNone
Customized Melody ArrangementAvailable for All Models
Customized Laser EngravingFront metal PlateFront metal PlateFront Metal Plate / Wooden Box Side(s)Wooden Box Side(s)
Power SupplyUSB-C powerUSB-C powerUSB-C powerTraditional DC power adapter
Use Portable Power BankYes, it supports USB-C power supply with at least 30W. Please use a power supply rated for 15V and 2A or higher (30W 15V/2A or 45W 15V/3A).No

FAQ

How to Purchase a Muro Box?

N20 Series: Please place your order on our official website store:https://murobox.com/en/shop/

N40 Series: Currently available only for pre-order on the Indiegogo crowdfunding platform: https://www.indiegogo.com/projects/muro-box-n40-programmable-mechanical-music-box/x/37929358#/

You can visit our San Chong office to listen before purchasing. Please make an appointment and confirm availability before coming.
Address: 1st Floor, No. 16, Ren Ci Street, San Chong District, New Taipei City 241
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

For any questions, please contact us for assistance:
Line: https://page.line.me/435xygyd
Email: support@tevofy.com
Phone: (02) 2974-4649

Where can I try out the product in person?

Currently, we have display points in Taiwan, Hong Kong, and South Korea where you can try the product. Please email us to schedule a date with us: support@tevofy.com

Please Note:
N40: Currently available for trial only in our headquarter center in New Taipei City, San Chong District. N40 is not available for immediate purchase. It must be pre-ordered online.

N20:
In Taiwan, you can purchase it in stores only in our San Chong office or in Taichung modern music box museum store. If your music box does not require customization service, you can buy it in store. For customized laser engraving or melody arrangement service, you need to order the music box via our Muro Box online store. Other display locations only allow for test playing without product in stock. Be sure to request the local store’s unique Muro Box code after you visit it, and then you can use that coupon code to purchase it in our online store.

In Hong Kong:
-Wake Concept Store: Immediate stock available and offers custom laser engraving services.
-The Ukulele Store: Provides sample machines for trial. Orders can be placed on-site, with shipping from Taiwan within 2 business days (3 business days will be needed if adding customized engraving service).

How can I test playing the Muro Box music box online?

Please go to the Muro Box website’s live streaming page, and follow the instructions to log in with account and password. You will then be able to remotely control the live streaming device!

How long will it take to ship?

(Updated July 2024)

N20:
Shipping Time for Orders on Our Official Website:
– For non-customized models, shipping is within 2 business days.
– For customized laser engraving or arrangements, verification of laser engraving images or song files will be done via email or Line. Including communication and review work time, shipping is estimated within 3 business days for customized engraving and within 5 business days for customized arrangements.

N40:
Currently Only available for Pre-Order:
– N40 Standard orders will ship 2 months after the order is placed.
– N40 Sublime orders will ship 3 months after the order is placed.

Warranty Service

The one-year warranty and three-year limited repair service for this product are only available to customers who purchase through our company or designated partners.

One-Year Limited Warranty: Starting from the date of shipment, this covers defects in materials or assembly but excludes other accessories and damage caused by improper use by the consumer.

Three-Year Limited Repair Service: Shipping and repair costs will be calculated based on the actual situation.

Please Note: The warranty will be void if you open the Muro Box yourself. If repairs or inspections are needed, do not open the device yourself. Please return it to us to check if the issue is covered under the warranty.

Customized Arrangement Production Process

If you have purchased a customized arrangement along with your order, we will send you a form after receiving your order. Please fill in the song details, provide reference audio files or video links, and specify which two-minute segment you would like arranged. If you want a full-length arrangement, our arranger will evaluate the additional cost and confirm the fee with you via email.

After each arrangement is completed, we will:
Provide a Preview: Send you an MP3 file for review. You will have two opportunities to request adjustments.
Final review: Once the arrangement is approved, we will output the MIDI file and upload it to the music box. You will be able to hear the customized arrangement by simply powering on the music box and pressing the button.

Customized Melody Arrangement Form

How to confirm the content of customized laser engraving?

If you have purchased a customized laser engraving along with your order, we will send you a form after receiving your order. The form will include sample images, font options, examples, and available engraving sizes.

The text or image files you submit will be formatted into a preview by our designer. You will need to review and approve this preview before we proceed with the engraving.

N40 Customized Laser Engraving Form
N20 Customized Laser Engraving Form
N20 Wooden Box Engraving Form

What is the upload custom playlist service?

We offer a service to upload a custom playlist to your music box. You can use our free app to find and select 1 to 10 songs in the order you wish them to be played. Your music box will be pre-set to play this playlist upon shipment.

If you have purchased this service, we will upload your chosen playlist to the music box before it is shipped. When the recipient receives the music box, they will simply need to plug it in and press the button to play your custom playlist without any additional setup.

Note: Each music box can only have one playlist service, with a maximum of 10 songs selected from the app’s library, and you can arrange them in any order.

If this service is not purchased, the music box will come with a default playlist of official songs (N20 has 30 songs / N40 has 15 songs).

Upload Custom Music Box Playlist Form

Is it easy to control the music box using the app?

The Muro Box app is designed to be user-friendly and similar in interface to popular streaming music services like Spotify, Apple Music, and YouTube Music. On the main page, you can view the song list, create your own playlists, and play songs with a single tap.

The first time you connect to the music box, it may take a little time to follow the setup steps. Once connected successfully, the music box will automatically connect to the network whenever it is plugged in, without needing to repeat the setup process. Additionally, our app offers other features such as custom arrangements and alarm functions. You can download and explore these features for free!

To find and download our app, simply search for “Muro Box” on the App Store or Google Play on your phone.

How many songs are available in the app’s music library?

Our music library is continuously updated with new songs by talented arrangers and shared with the community. Additionally, we have integrated with Musicboxmaniacs.com (MBM), the largest music box community, expanding our library to nearly 50,000 songs. You can freely search, browse, and add songs to your playlists. We also offer official songs for free (30 songs for N20; 15 songs for N40).

Can I listen to music without connecting to the app?

Not familiar with connecting to the app? No worries! The music box comes pre-loaded with the official playlist (30 songs for N20; 15 songs for N40). Once plugged in, simply press the knob to play the default playlist. If you have a custom arrangement, it will be uploaded to the music box before shipping, so you can listen to your selected songs by just plugging in and pressing the knob, without needing the app.

How much storage space is available for songs in the music box? How many songs can be saved in the offline playlist?

The Muro Box music box plays MIDI files, and the hardware itself has flash memory that can store around 2,000 songs.

Thus, the maximum number of songs that can be stored in the offline playlist on the app is approximately 2,000. The music box can directly play the last synced offline playlist by simply pressing the knob.

However, we recommend that you create additional playlists to categorize your collection, such as by genre or tempo: sleep, pop, classical, 80s hits, etc. This way, you can play different playlists according to the situation, enhancing your listening experience.

To adjust the songs in the offline playlist. you need to connect the music box to the app, where you can add or remove songs from the offline playlist or drag them to change their orders in the offline playlist.

How many offline songs can be set on the music box?

Songs placed in the offline playlist can be played directly by pressing the knob on the music box. The Muro Box music box reads MIDI files for playback and has built-in flash memory that can store up to 100 songs.

To adjust the songs, connect the music box to the app, where you can add or remove songs from the offline playlist, or drag to reorder them.

Range and tempo limitations for music box arrangements

(1) File Format Restriction: Muro Box can only read single-track MIDI files and does not support other formats.

(2) Range Restriction:
N20: Range from C3 to A5, covering the white keys of a piano (excluding black keys).
N40: Range from F2 to A6, excluding F#2, G#2, A#2, and C#3.(Middle C = C3, 261.6 Hz)

(3) Track Length Restriction: Each song can be played for a maximum of 30 minutes as set in the app to prevent insufficient space on the mobile device.

(4)Playback Speed Restriction: At a BPM of 120, continuous single notes can be played with a minimum unit of eighth notes; thus, the fastest continuous single note can be 120 notes per minute. The maximum number of simultaneous notes = 10 (up to 10 notes can be played simultaneously).

Can I use the compositions I created for the N20 to be played on the N40?

The N40’s range is downward compatible with the 40, 30, 20, and 15 notes music boxes, including the Muro Box-N20. So, any compositions created for the N20, whether by you or other customers, can be directly played on the N40.

How to estimate import duties when shipping from Taiwan to overseas?

We will use the website provided by DHL to estimate the local import duties based on the product price. If you need assistance with the estimation, please email us at support@tevofy.com.

Why doesn’t the music box have a built-in battery?

Due to the complex safety regulations involved in transporting batteries, we decided from the very beginning of the design process not to include a battery, allowing the music box to be shipped to as many countries as possible.
If you need to use the music box on the go, the N20 Standard/ N40 Standard/ N40 Sublime models all support using USB-C power banks, making it easy to take the music box with you anywhere.

The Specifications of the Power Bank forMuro Box-N20 Standard / N40 Standard / N40 Sublime Music Boxes

Both the N20 Standard, N40 Standard and N40 Sublime use USB-PD and can be powered by a portable power bank, allowing you to take your Muro Box wherever you go!
(Note: The N20 Lite uses a traditional DC power supply and does not support external power bank functionality.)

Compatible power bank specifications: Minimum of 30W USB-C power supply. Please use a model that supports 15V voltage and at least 2A current (such as 30W 15V/2A or 45W 15V/3A).

Please refer to the following power bank models used in our internal testing: https://www.mi.com/global/product/mi-50w-power-bank-20000/

Does the Muro Box app require a monthly subscription?

No, it doesn’t. You can consider the Muro Box as an “unlocked” or “one-time purchase” music box.