Can I use the compositions I created for the N20 to be played on the N40?
The N40's range is downward compatible with the 40, 30, 20, and 15 notes music boxes, including the Muro Box-N20. So, any compositions created for the N20, whether by you…
Range and tempo limitations for music box arrangements
File Format and Track Length Restrictions File Format: Only single-track MIDI files are supported; other music formats are not supported.Track Length: When playing via the app, each song is limited…
How can I find the song I’m looking for?
You can find or obtain the song you want on Muro Box through the following methods:Online Repertoire Search: Enter the song name and artist directly in the Muro Box app…
Customized Arrangement Production Process
If you have purchased a customized arrangement along with your order, we will send you a form after receiving your order. Please fill in the song details, including song information,…
How can I tell whether a song can be played on the N20 or the N40?
In the online music library on the official website or within the app, each song clearly indicates its note range (e.g., 15, 20, 30, or 40 notes). If you have…
How can I search for songs in the App Song Library?
Open the app and tap the "cloud note" iconat the bottom left to enter the "Music Library." You can browse popular songs, newly added songs, or explore playlists categorized by…
How can I edit my profile information?
Open the Muro Box App.Tap the circular profile photo icon in the upper left corner to enter the "Personal Information" page.Tap "Edit Personal Information" to edit your photo, nickname, email,…
Can I pay by credit card or in installments?
We offer secure and convenient online payment methods:Credit Card Payment (International Cards Accepted): Our official website fully supports major global credit cards (e.g., VISA, MasterCard, JCB) for one-time full payment.Installment…
How to estimate import duties when shipping from Taiwan to overseas?
We will use the website provided by DHL to estimate the local import duties based on the product price. If you need assistance with the estimation, please email us at…
What should I do if the App can’t connect to my Muro Box?
First, ensure the music box is properly powered on. If you have recently changed your Wi-Fi password, router, or moved the music box to a different location, please re-pair and…