How to report an issue?
Open our app, go to the settings page, click "Support" and then fill out the troubleshooting survey. Our customer support staff will forward your report in one day to ask…
How long can the music box play continuously?
Due to hardware limitations, continuous playback is capped at a maximum of 3 hours. After 3 hours, the playback speed will be reduced to prevent the device from overheating. If…
Can it be powered by a portable power bank? Which one is recommended?
Both the N20 Standard, N40 Standard and N40 Sublime use USB-PD and can be powered by a portable power bank, allowing you to take your Muro Box wherever you go!(Note:…
Can I buy only the Muro Box movement to DIY my own music box?
We know that making the music box movement become a DIY module for people to design their own boxes will attract many makers. However, at this early stage, we try…
Why doesn’t the music box have a built-in battery?
Due to the complex safety regulations involved in transporting batteries, we decided from the very beginning of the design process not to include a battery, allowing the music box to…
What are the power specifications, dimensions, and weight of the music box?
Muro Box product specifications are as follows:AdapterOutput Voitage 15VRated Electric Current 3ARated Power 45WInput Voltage 90~264VACFrenquency Range 47~63HzAC Electric Current(Typ.) 1A/115VAC ； 0.5A/230VACMuro Box-N20 StandardOperating Voltage：15VOperating Current：2.5AProduct Size(mm): 135(L)x135(W)x105(H)Weight：1.0 kgMuro…