First, ensure the music box is properly powered on. If you have recently changed your Wi-Fi password, router, or moved the music box to a different location, please re-pair and reconnect the music box in the App. When the App displays “Cannot connect to server,” try tapping the play button or switching tracks to automatically restore the connection, and confirm that your phone’s network connection is stable. If error messages frequently appear, it is usually due to version incompatibility—please update the Muro Box App to the latest version.

If the issue persists, directly tap the gear icon in the bottom-right corner of the Muro Box App toolbar, select “Report a Problem,” and fill out the form. The system will automatically include your device model and serial number to facilitate efficient troubleshooting by our engineers. If the App cannot be opened, you may seek official assistance via the official problem report form or by emailing support@tevofy.com.