How to report an issue?
Open our app, go to the settings page, click "Support" and then fill out the troubleshooting survey. Our customer support staff will forward your report in one day to ask…
How long can the music box play continuously?
Due to hardware limitations, continuous playback is capped at a maximum of 3 hours. After 3 hours, the playback speed will be reduced to prevent the device from overheating. If…
Can it be powered by a portable power bank? Which one is recommended?
Both the N20 Standard, N40 Standard and N40 Sublime use USB-PD and can be powered by a portable power bank, allowing you to take your Muro Box wherever you go!(Note:…
Can I buy only the Muro Box movement to DIY my own music box?
We know that making the music box movement become a DIY module for people to design their own boxes will attract many makers. However, at this early stage, we try…
Why doesn’t the music box have a built-in battery?
Due to the complex safety regulations involved in transporting batteries, we decided from the very beginning of the design process not to include a battery, allowing the music box to…
How long will it take to ship?
Shipping Time for Orders on Our Official Website: shipping is within 7 business days.
How can I arrange an online remote trial?
1. Please go directly into the online music library and enter the song title, artist name, or keywords such as movie or game titles to check whether other customers have…
Where can I try out the product in person?
We currently have demo locations in Taiwan, Hong Kong, Japan, and South Korea where you can try listening and playing with the music box.Please fill out the reservation form in…
Schedule Playtime
Click here to view the detailed step-by-step guide