Exceptional Product & World-Class Customer Service! / 极其出色的产品与世界级的客户服务！

I recently purchased the Muro Box N40 Sublime, and the entire experience has been absolutely phenomenal.From the very beginning, the team was incredibly attentive, patient, and thorough in guiding me through the purchase process and answering all my questions.Later on, due to the dry climate here in California, the Acacia wood casing unfortunately cracked. When I reached out to them, their response was amazing. They took full responsibility without any hesitation. They not only replaced and repaired the casing completely free of charge, but they also covered/reimbursed all the shipping costs!It is rare to find a company that stands behind their product with such dedication and integrity. The Muro Box N40 Sublime is a beautiful masterpiece, and their customer-first attitude makes it worth every penny. Highly recommended!

几个月前购买了 Muro Box N40 Sublime，在购买过程中，团队全程非常细心，服务入微，非常耐心地给予指导和解答了我的所有疑问，往来邮件超过几十封，服务体验极佳。后来因为加州气候较为干燥，相思木外壳不幸发生了开裂。我联系团队后，他们的售后态度令人赞叹，负责到底，不仅免费帮我更换了外壳，甚至还报销了全部运费。
现在已经很难遇到这么有责任心、对产品负责到底的良心团队。N40 Sublime 本身就是收藏级艺术品，复杂程度堪比高端机械表，总体的音质和使用体验也很完美。强烈推荐！

先前在店裡試聽 Muro Box 時就深受感動。播放《Proud of You》時，N20 標準版聲音純粹乾淨、極具傳統韻味；而 N40 穆風版則在完美的基底上，展現了更細緻豐富的音色層次。天人交戰後直上 N40 穆風版，除了無可挑剔的完美共鳴，其精緻的外型與實木質感更像一件藝術品，無論放客廳或辦公室都典雅高貴。

這台音樂盒作為生日禮物送給老婆後，不僅老婆滿意，全家更是愛不釋手。現在「定時播放」成了我們家的每日儀式，小孩每天都很期待在不同時段點播自己喜歡的歌。

自從 Muro Box 加入後，家裡充滿了溫潤、空靈且極具療癒感的音樂氛圍，那種傳統齒輪敲擊出的清脆樂音，讓生活質感大幅提升。非常感謝店家專業用心的介紹，這是一次完美的購物體驗，強力推薦給想為生活增添幸福旋律的朋友！

Murobox 是一個具有無限可能的音樂盒，結合現代的科技與傳統的機械音疏，發出溫暖人心的樂聲。真是一個藝術品。感謝廠商的貼心，知道我要將這個禮物送給遠道而來的朋友，特地來電關心我的需求，還增加額外的插座。服務滿分！給讚！

客服非常耐心，所有问题都愿意解答！尽量满足顾客的需求，团队很专业！

Muro Box是充滿溫度的藝術品，讓人愛不釋手，很用心的發明，臺灣精品，值得支持、值得回購。建議一定要預約體驗，各種型號，令人大開眼界。

I initially purchased a Muro Box-N20 as a baptismal gift for my niece that was born in November 2025. Unfortunately for me, since I was very much anticipating getting to hear the N20 in person, her baptismal turned out to be further off than I expected.

I ended up giving into temptation and buying an N20 and complementing it with an N20-RB Resonance Box for my personal enjoyment as the first one I purchased sits unopened awaiting the baptism. Thankfully, the N20 I bought for myself confirmed what I was confident of: it was absolutely worth its price!

Unfortunately after a few months of use my N20 developed a defect where the engraved metal plate started to bend outwards, my belief is this stemmed from rapid temperature fluctuations in my apartment causing either the plate or the wood it's attached to alter expand or contract.

Thankfully, though not to my surprise since my prior interactions with the team had been wholly positive, the Muro Box team were very quick in getting back to me after I emailed them about the issue and they arranged to have a new plate sent, free of charge, to me so I could replace the one that's become bent.

Even in spite of the minor plate problem, which I believe came about due to the very specific conditions of rapid temperature change in my apartment, I have never felt one hint of doubt about about the N20 being a worthwhile purchase, and the Muro Box team have been stellar in their contact with me, always courteous but also in a friendly and appropriately familiar form. With some help from lady fortune in the future I'd very much like to spoil myself with the Muro Box-N40 Sublime if my personal finances permit it!

To sum it up: If you love music boxes yourself or are looking to get an amazing gift for someone who you know loves them, I can wholeheartedly recommend the Muro Box N20!

Engraving came out beautiful, THANK YOU. If I could rate this 10/10, I would.

A product and project worth supporting. I own both the N20 and N40 without any regrets. The passion I watched throughout the N40 project from the team was inspiring.

If you are a fan of music boxes and supporting creative projects – I’d 100% recommend this. The ability to load in “whatever song you want” within the supported note range is incredible, no other product like it.

The team did a great job transcribing the song I requested, the engraving came out beautiful, and the team was responsive on communications.

Concerns:
- I have a constant “whine” sound from the power supply. Not sure what this is. I’m in the USA. Going to write the team on that
- A few mid-range notes on left comb sound “sore” – I’ve tested on/off the resonance box, but seems to be from the N40. I know they worked a lot on tuning, so I’m going to run more test – will edit my review if able.

I’m using Acacia wood resonance box and acacia wood Murobox N40.

独一无二，物有所值