Scope: This return policy applies to Muro Box brand music box products purchased through the Muro Box official website (www.murobox.com) or other platforms from Tevofy Technology Ltd. or authorized distributors.

Return Conditions:

• The product must be in new or like-new condition, with no visible damage or stains.

   

• All original accessories must be returned in full.

   

• Customers must submit a return request within 14 days of receiving the product to qualify for a full refund.

   

If the product shows obvious signs of use, missing components, or damage, returns or refunds will not be accepted.

Return Process:

• Please contact Tevofy Technology Ltd. customer service team at support@tevofy.com and provide your original order number for identification.

   

• If necessary, we may ask you to provide additional purchase information to verify your return request.

   

• We will provide you with a return address in your region (a freight forwarding warehouse or authorized distributor office).

   

• Please return the product in its original packaging and include the following:

  – A copy of the invoice

  – A note explaining the reason for return

  – Contact information (email and phone number)

   

Refund Policy:

• After the product is confirmed received, we will notify you via the email you provided.

   

• The refund amount will be calculated after deducting taxes, shipping costs, customization service fees, and processing fees, and will be returned to the original payment method.

   

• Once the refund is processed, we will notify you via email or other online means.