Scope of Application
This return policy applies to Muro Box branded music box products purchased through the official Muro Box website (murobox.com) or other platforms from Tevofy Technology Ltd. or authorized distributors.

Return Conditions
Products must be in brand-new or near-new condition, with no damage or stains on the exterior.

• All original accessories must be returned in full.

• Customers must submit a return request within 14 days of receiving the product to be eligible for a full refund.

• Returns or refunds will not be accepted if the product shows obvious signs of use, is missing parts, or is damaged.

• Please contact Tevofy Technology Ltd. customer service (support@tevofy.com) and provide the original order number for identification.
• If necessary, we may request additional purchase information to verify the return request.
• We will provide the return address in your region (via a shipping agent warehouse or authorized distributor’s office).
• Please use the original packaging to return the product and include the following:
  • – A copy of the invoice
  • – A note explaining the reason for return
  • – Your contact information (email and phone number)

• Once the product is confirmed as received, we will notify you via the email address you provided.
• The refund amount will be deducted for taxes, shipping fees, customization service fees, and handling charges, and will be returned to the original payment method.
• After the refund is completed, we will notify you via email or other online communication channels.