I initially purchased a Muro Box-N20 as a baptismal gift for my niece that was born in November 2025. Unfortunately for me, since I was very much anticipating getting to hear the N20 in person, her baptismal turned out to be further off than I expected.
I ended up giving into temptation and buying an N20 and complementing it with an N20-RB Resonance Box for my personal enjoyment as the first one I purchased sits unopened awaiting the baptism. Thankfully, the N20 I bought for myself confirmed what I was confident of: it was absolutely worth its price!
Unfortunately after a few months of use my N20 developed a defect where the engraved metal plate started to bend outwards, my belief is this stemmed from rapid temperature fluctuations in my apartment causing either the plate or the wood it's attached to alter expand or contract.
Thankfully, though not to my surprise since my prior interactions with the team had been wholly positive, the Muro Box team were very quick in getting back to me after I emailed them about the issue and they arranged to have a new plate sent, free of charge, to me so I could replace the one that's become bent.
Even in spite of the minor plate problem, which I believe came about due to the very specific conditions of rapid temperature change in my apartment, I have never felt one hint of doubt about about the N20 being a worthwhile purchase, and the Muro Box team have been stellar in their contact with me, always courteous but also in a friendly and appropriately familiar form. With some help from lady fortune in the future I'd very much like to spoil myself with the Muro Box-N40 Sublime if my personal finances permit it!
To sum it up: If you love music boxes yourself or are looking to get an amazing gift for someone who you know loves them, I can wholeheartedly recommend the Muro Box N20!